Course Outline
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Requirements
NA
Testimonials (7)
It has questions that help you understand how the ones on the exam will be formulated
Bianca
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
How composed he is. Also, how he structures his responses and how his delivery of message is clear.
Andrei
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the way it was provided
Kamil - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
The real-life examples provided by the trainer and the additional points they made when which ,as they specified, are not required for the exam but helped understand the course better and also expand our knowledge in the IT-Management environment
Oprea Dan-Razvan
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
the way that i can organize myself
Octavian - SIemenes
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
information's provided and examples.
Ciprian N. - SIemenes
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Simple examples where provided throughout the training. Sufficient breaks.